Read & triage
Classify incoming emails, requests and documents and route them to the appropriate workflow.
Custom AI Agents
AI agents that work inside your business.
Purpose-built agents connected to the tools and information your teams already use—with controlled autonomy and human validation where it matters.
Controlled autonomy LIVE FLOW
Controlled autonomyBounded tools · explicit approvals · observable actions
Where agents help
Use AI when the work requires context before action.
An agent is useful when the next step depends on interpreting an email, document, request or business situation rather than following one fixed rule.
We design bounded agents that can read, classify, prepare, enrich and coordinate work while keeping sensitive decisions under explicit human control.
Typical capabilities
Connected to real operational work.
Prepare
Draft replies, summaries, reports or structured data from approved sources and business context.
Enrich
Update CRM or internal records with extracted and validated information.
Escalate
Request validation before a sensitive action and surface uncertainty instead of hiding it.
Design principles
Useful autonomy, explicit guardrails.
Access rights, allowed tools, source boundaries, logs, approval steps and failure behaviour are defined before increasing autonomy.
01
Scope the task
Define what the agent may read, decide, prepare and never do autonomously.
02
Connect the context
Integrate the relevant documents, inboxes, CRM or internal tools without exposing unnecessary data.
03
Validate the workflow
Test quality, exceptions and approval steps against realistic operational cases.
04
Operate & improve
Review logs and failure patterns before expanding the agent’s responsibilities.
Agent or automation?
Context and judgement? Agent. Stable rules? Workflow.
If the process can be described as fixed triggers and deterministic steps, workflow automation is usually simpler and more reliable. When the work requires interpretation of unstructured information, an AI agent can add value.
Have a task that still depends on manual reading, sorting or preparation?
We can assess whether it genuinely needs an AI agent—or whether a simpler automation would be better.
Discuss an AI agent